In April 2012, BG Hagan joined the California Public Utilities Commission as the Director, Safety and Enforcement Division. General Hagan directs a staff of over 240, located through out the state ensuring the safety of consumers and employees of the gas and electric industry, railroads, light rail, telecommunications, transportation, and house hold goods industry. He is shifting the corporate culture of the California Public Utilities Commission (CPUC) and the industries they regulate to embrace safety as timeless, universal, and underlying principal and that safety is a tool and an enhancement to accomplishing your mission. One of his tasks of this culture change is to move from a check the box compliance mentality to risk assessment/risk management model. He negotiated settlements with several California Utility Companies for $35 to $45 million dollars for safety violations. He recommend the highest penalty ever assessed to a utility company of $2.25 billion dollars to PG&E for the San Bruno pipeline explosion which killed eight people, with all the money being put into improving the safety of the PG&E pipeline system. He retired from the CPUC in September 2014.
He holds a Bachelor of Science in Business Administration from The Citadel, The Military College of South Carolina and Masters of Arts in Psychology from Pepperdine University. He is a graduate of the Marine Corps Amphibious Warfare School and Command and Staff College. He has attended the Harvard Kennedy School of Executive Education. He holds an Advance Peace Officer Standards and Training (POST) Certificate, a Robert Pressley Institute of Criminal Investigation (ICI) Certificate in Sex Assault Investigation, and California Community College and Secondary School Teaching Certificates.
His personal decorations include the Legion of Merit, Defense Meritorious Service Medal, Meritorious Service Medal with one gold star, Navy and Marine Corps Commendation Medal with one gold star, Joint Service Achievement Medal, Navy Achievement Medal with one gold star, Army Achievement Medal, Joint Meritorious Unit Award with two oak leaf clusters, Navy Unit Commendation, Meritorious Unit Commendation (Navy) with two bronze stars, Marine Corps Expeditionary Medal, National Defense Service Medal with one bronze star, Armed Forces Expeditionary Medal, Vietnam Service Medal with one bronze star, Southwest Asia Service Medal with one bronze star, Korean Defense Service Medal, Humanitarian Service Medal, Sea Service Deployment Ribbon with three bronze stars, Drill Instructor Ribbon, Republic of Vietnam Meritorious Unit Citation Gallantry Cross with palm, Republic of Vietnam Campaign Medal with 1960 device, Kuwait Liberation Medal (Kuwait), Order of California, California Medal of Merit, California Commendation Medal, California Achievement Medal, Georgia Meritorious Service Medal, The Adjutant General’s Meritorious Unit Citation, and California State Service Ribbon. He also holds the Navy/Marine Corps Parachutist Insignia, Army Parachutist Badge, Marine Corps Combatant Diver Insignia, Navy SCUBA Diver Insignia, California State Military Reserve General Staff Identification Badge, Master Military Emergency Management Specialist Badge, National Infantry Association Order of Saint Maurice; Rank of Legionnaire, Association of the United Stated Army Meritorious Service Medal, and United Daughters of the Confederacy, War Service (Vietnam) Medal